Simple remote stopped working (batteries are fine and other remotes work for the base unit)
I have three simple remotes (Model RC-ALIR 3226001002), bought within the last 6 months, one of which stopped working. I replaced batteries but it still does not work, and other remotes work on the base units that this remote won't work on. I have tried to email ROKU support, but their email support function does not work. I think they should replace the remote, but can't contact them. Any suggestions?
Can you please specify the issue you are experiencing? What Roku model device are you using? Are you making sure that the sensor on the device isn't being blocked as Simple Remotes require direct line of sight?
With more detailed information, we will be able to assist you further.
Re: Simple remote stopped working (batteries are fine and other remotes work for the base unit)
My stopped as well the remote model number is RC-ALIR 3226001002 and the Roku express 4K model number is 3940X and the SN is S07R221Y406V I would like either a replacement unit and remote or the money I spent on it please and thank you