We're grateful to have you here at the Roku Community, @mylenem1402!
We appreciate you for performing all those troubleshooting procedures to help you resolve your remote issues. In this case, we will forward your concern to our Support team for further advice and assistance. Kindly keep your lines open and check your email from time to time for updates from them.
Feel free to let us know if there's anything else we can be of assistance with. We'd be more than happy to help you anytime.
Kind regards,
Carly
Carly Y.
Roku Community Moderator