I have been trying to fix this for hours and am stumped. My roku express 4K+ remote suddenly wasn’t working so I went to restart it and it won’t let me pair it now. I have changed the batteries, followed all the resetting tricks I’ve seen online, turned off wifi, tried hard resets. When I hold down the reset button it flashes green slowly about 10times, then flashes green quickly for a few seconds, and then stops. It will not pair. And the only thing shown on my tv is the instructions for resetting the remote. I also am trying to use the roku app but it won’t recognize or connect to my device. I have tried everything for over two hours. I’m losing my mind.
... When I hold down the reset button it flashes green slowly about 10times, then flashes green quickly for a few seconds, and then stops. It will not pair. ...
Um, that's not a reset button on the remote. It's a pairing button. They are not the same thing.
I bring that up because if you've followed instructions, and did actions using that, thinking it was a reset buttons, then the instructions wouldn't work.
With that knowledge -- that the reset button on a Roku is actually on the Roku device (could be a pinhole, depending on model) and the button on the remote is pairing, not reset -- try your steps again.
DBDukes Roku Community Streaming Expert Note: I am not a Roku employee.
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