Learn how to reset a Roku remote, how a Roku remote works, or pair a new remote.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Roku remote non responsive

I have a Samsung smart TV I am trying to pair my Roku streaming stick 4K.  My TV is on and says Roku but I cannot get my new Roku remote control to work. It’s like it’s dead. batteries are fresh and new, in properly.  
yesterday I was having difficulties I did see the pairing button aluminate,  but I was frustrated and walked away. So today I’m re-trying.  
should I be trying to re-pare this new remote and how would I do that?  Thank you any help would be appreciated.  

0 Kudos
Community Streaming Expert

Re: Roku remote non responsive

If it never gets past the startup animation then I would suspect a problem with the power adapter.  Make sure you're using the one that was supplied and not the TV's USB port.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos