Remotes

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Shareyn
Level 7

Re: Roku Remote is asleep - how do I wake it?

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This worked for me!!! My remote randomly stopped working too and no matter how many times I tried to reset it nothing worked except this. Thank you!!!

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HarleyGurl
Level 7

Re: Roku Remote is asleep - how do I wake it?

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EXACT SAME ISSUE! I have a Roku voice remote with a Roku stick, power and volume buttons work fine! Sometimes the other buttons work but most of the time they don't. I have to restart my Roku to use the remote EVERY TIME. It's super annoying 🤬

RokuDanny-R
Roku Employee
Roku Employee

Re: Roku Remote is asleep - how do I wake it?

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@HarleyGurl

Thanks for the post.

Can you please specify the issue you are experiencing? When do you see this issue occur?

With more detailed information, we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Re: Roku Remote is asleep - how do I wake it?

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Hi,

Sounds like she's having the same issue I'm having with my new Streaming Stick 4K. At random, the remote stops controlling everything but the TV volume. The only fix I've found for it so far is to unplug the USB from my TV to force the stick to restart but it goes right back to not responding a few hours later.

This is super annoying and I'm considering returning the device.

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chrismonk
Level 7

Re: Roku Remote is asleep - how do I wake it?

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Hi @RokuDanny-R ,

I have a similar problem. After a few days, the voice remote gets disconnected. Only the infra red commands work to control Roku and the TV.

I’ve tried power cycling Roku, removing the remote batteries and pressing the pairing button. The green light blinks but no pairing happens. 

I have to do a factory reset to re-establish a connection.

What else can I do?

edit: I’m using a Roku Express 4K+

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Pdhousley
Level 7

Re: Roku Remote is asleep - how do I wake it?

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This did not work.

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chrismonk
Level 7

Re: Roku Remote is asleep - how do I wake it?

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Turns out this works

1. Using alkaline batteries instead of rechargeables

2. Keeping Roku constantly powered via a USB charger instead of the USB on my TV 

Important: If you switch off the power to Roku, remember to remove the batteries or they’ll drain in a few days. 

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cvblackburn
Level 7

Re: Roku remote asleep? How to wake it to turn on my streaming device

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It says the gaming remote is in use how to I clear this off 

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chrismonk
Level 7

Re: Roku remote asleep? How to wake it to turn on my streaming device

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Hi! Where are you seeing this ‘in use’ message? 

I don’t have a gaming remote, just a voice remote and I only see ‘in use’ when I go into settings > remotes & devices > remotes > about. 

Not sure if your remote shows different alerts/notifications 

Here’s another thread with a similar issue. 
https://community.roku.com/t5/Remotes/Gaming-Remote-In-Use-I-have-a-Roku-Ultra-NOT-a-gaming-remote/t...

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