Remotes

[Rocko9999]

I am getting constant battery icon showing up on my screen after every couple of button presses. It's maddening. Voice remote has new batteries, been repaired multiple times, reset the Ultra, nothing fixes it. I have seen others have the same issue. It's as if the remote is constantly unpairing and repairing with every other button push. Is there any fix for this? 

4800X

Vers. 12.0 build 4184-C2

Remote Model RC691

Firm.version rtn.4228. 

[RokuTakashi]

Hi @Rocko9999,

Thanks for posting here in the Roku Community!

The issue you've encountered is acknowledged, and we're familiar with it. We want to assure you that we're committed to providing you with assistance. For us to further address this issue, would you mind sending us a private message since we will be asking for personal information from your end?

To private message here in the Community, kindly click the name icon of a user. After this, you will be redirected to their user page, and there you will see an option to "Send this user a private message."

We look forward to hearing from you.

All the best,
Kash