Remotes

[ElijahsMomma]

I have the same issue. I have a Roku device that sticks on top of the TV. My remote dies about once a month, I change the batteries and it works again for a while. I've used all different brands of batteries. I thought it was just a defective remote, but then my dog chewed it up and I had to buy a new one and the new one does it as well. 

[catfish32]

my sn.is SOAH51447D9E / MODEL #3941X . my batteries have to be replaced at lest every week or sooner. i have tryed the factory restart and the remote pairing and niether helped. i think the remote has futher problems and needs replacing. can you help with this ?

[catfish32]

   my roku model in a week or sooner no. 3941x and serial no. SOAH51447D9E .  batteries drain in a week or sooner. i have tried all the pairing and  restarts listed .

[RokuMary-F]

Hi @catfish32,

Thanks for reaching out regarding your battery drain issue and providing me with your information.
I have passed along your information to our Support team. They will follow up and assist you.

Please let us know if there's anything else we can help you with.
 

Best regards,
Mary

[Alib1]

My remote Has been dying every couple of days. Serial number 3226001105 model number Rc-fa1. FCC id tc2-r1041. Please help

[RokuMary-F]

Hi @Alib1,

We appreciate you reaching out to the Roku community!

We suggest trying to remove and reinsert the batteries if this helps resolve the issue.

To help troubleshoot the issue further and to get your remote back up and running, follow this link: How to fix your Roku® voice or simple remote that is not working | Official Roku Support

Please try doing this and see if it helps with what you're experiencing.


Best regards,
Mary

[HowardP]

One (1) of my Roku streaming sticks goes through batteries every few weeks, which is really odd considering I rarely if ever need to replace the batteries on the other streaming sticks paired with different TVs.  Seems like a malfunction with this one streaming stick.  Any suggestions?

[gcatt]

The only fix I found was to switch to using apple tv and get rid of the roku.   Which is unfortunate because I like the roku and do not like apple.

[RokuDanny-R]

@HowardP

Thanks for the post.

Can you please provide the serial number of your Roku device from Settings>System>About? I'll be able to assist you further from there.

Thanks,
Danny

[HowardP]

Danny, Thanks for the reply, please see below.  The FCC ID is a bit difficult to read.

SKU = 3226000674

RC-EL1

FCC ID: TC2-R1028