Forum Discussion

Kshann's avatar
Kshann
Reel Rookie
6 years ago
Solved

Roku Express Remote doesn't work

I bought a Roku Express plus in May and the remote now doesn’t work period.  I press it and get nothing - not home, no options whatsoever. I tried to unplug the TV and the Roku. I replaced the batter...
remotes
  • RokuDanny-R's avatar
    RokuDanny-R
    6 years ago

    Kshann 

    Thanks for the inquiry.

    We would recommend taking a look at the troubleshooting steps provided by our Support page here: How do I resolve problems with my Roku IR (infrared) remote?

    If you are still unable to resolve the issue, please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

     

    Thanks,
    Danny

RokuDanny-R's avatar
RokuDanny-R
Retired Moderator
6 years ago

Kshann 

Thanks for the inquiry.

We would recommend taking a look at the troubleshooting steps provided by our Support page here: How do I resolve problems with my Roku IR (infrared) remote?

If you are still unable to resolve the issue, please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

 

Thanks,
Danny

Kshann's avatar
Kshann
Reel Rookie
6 years ago

I have gone through all troubleshooting tips and my new Roku express remote does not work at all. Need help. I have spent much time on videos and turning on and off, changing batteries, unplugging/removing Roku, etc. bought in May. 

  • Dbell's avatar
    Dbell
    Newbie
    6 years ago

    I just bought my 4K streaming stick headphone edition on July 16, 2020 and today is the 29th and my remote stopped working. It wouldn’t perform any function and I couldn’t stop it from playing even when I changed the input to TV and went back to ROKU. What I was playing was still playing it wouldn’t stop the program at all usually it would go back to home but not this time. It seems the problem comes when I try to use the ear phones but this is the very reason I purchased this one. I’ve heard the two previous model sticks and wanted the headphone addition as not to disturb others.
    I was just about to take it back to Best Buy for an exchange when I used my phone, I took out the batteries in the remote, put the same batteries back in and went to Settings, System and System restart and now the actual remote works so maybe try that. However I’m fearful that this will keep happening and it shouldn’t!!!  Roku needs to fix this problem and replace everyone’s remote because clearly there’s a glitch.

  • RokuDanny-R's avatar
    RokuDanny-R
    Retired Moderator
    6 years ago

    Kshann 

    Thanks for the post.

    Please send me a PM with your Roku account email address, and include the serial number on the Roku device along with a summary of the issue you are experiencing and the troubleshooting steps that you have tried. I'll be able to assist you further from there.

     

    Thanks,
    Danny

    • Kshann's avatar
      Kshann
      Reel Rookie
      6 years ago

      I still have no working Roku remote. Been a week and was asked to PM to Danny. Danny, need help and am quite frustrated. I have tried the troubleshooting obvious solutions - batteries, unplug Roku stock, unplug tv. The stick doesn’t turn to my home button so can’t watch anything with it. 

      • Tivoburkee's avatar
        Tivoburkee
        Community Streaming Expert
        6 years ago

        Go to target get a cheap philips universal remote with roku listed. Or even the dollar store. Express takes IR remotes so it doesn't have to be a true roku remote. 

  • Tcober65's avatar
    Tcober65
    Newbie
    6 years ago

    I’m having the same thing happen I just bought Roku express and went through the troubleshooting process and no go 

    • RokuDanny-R's avatar
      RokuDanny-R
      Retired Moderator
      6 years ago

      Tcober65 

      Thanks for the post.

      Can you please provide more information regarding the issue you are experiencing? What exact issue are you seeing and what specific troubleshooting steps have you tried to resolve the issue?

      With more information we will be able to assist you further.


      Thanks,
      Danny

      • alfson2's avatar
        alfson2
        Newbie
        5 years ago

        I have done all the same things,  no access to Roku.   The fact that their service is a message board  is bull**bleep**.  Give me a # and fix it.

        No problem,  I cant do anything on my roku.   I can't move anything with my controller 

    • atc98092's avatar
      atc98092
      Community Streaming Expert
      6 years ago
      Tcober65 wrote:

      I’m having the same thing happen I just bought Roku express and went through the troubleshooting process and no go 

      The Express uses an IR remote. That means the remote has to have a clear line of sight between the remote and the Express. Nothing can block the view. Next, ensure the batteries are in the correct orientation. Some remotes have the batteries alternate up/down, while others have the batteries pointing the same direction. There should be a sticker within the battery container showing the correct orientation.

      Next, test the IR remote for functionality. Look at the front of the remote through a digital camera, such as a phone camera. When you press any button on the remote, you should see a flashing light through the camera. No flashing light, the remote is not working. If you see the flashing light, and there's nothing blocking the view of the Express, then the Roku is likely defective.