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KevinB2964
Newbie
‎02-03-2023 12:27 PM

Roku Express 4K remote won't connect to Samsung TV

I just bought a Roku Express 4K to replace my Streaming Stick 3rd one and they all keep blacking out, so I bought this one, and the remote won't connect to my samsung tv where all others have. I even added my streaming stick voice remote and it worked fine, this express remote will not? 

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RokuKarla
Retired Moderator
‎02-03-2023 12:43 PM

Re: Roku Express 4K remote won't connect to Samsung TV

Hello @KevinB2964

Thanks for posting in the Roku Community!

Could you try re-pairing your remote to your Roku device and see if that will resolve the issue you're experiencing? We recommend doing basic troubleshooting steps on that Roku remote and checking if these steps would resolve this issue: How to fix your Roku voice or simple remote that is not working 

Please keep us posted and we will be able to assist you further.



Regards,
Karla

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