Remotes

[Kbruch]

I have the ROKU Express 4k and it stopped working within 30 days.  Changed to brand new batteries, tried to reset, unplugged from TV and then tried unplugging from ROKU without any change.  When the remote is pressed the light does not blink on the ROKU box any longer.  Device SN is SO7R2240TWS6, Model # is 3940X.

[RokuKariza-D]

Hi @Kbruch

Thanks for letting us know about the issue you're experiencing.

I have passed your information and concern to our Support team. I'd recommend keeping an eye on your email since they will be reaching out to you from there.

We appreciate your patience and understanding.

All the best,
Kariza

[unalunaire]

Exact same thing is happening to my remote. I purchased the new 4K in December and it suddenly stopped working today. Brand new batteries and I have tried resetting it. The green light blinks but nothing's happening. I've unplugged the Roku device as well but no luck.

[RokuDanny-R]

@unalunaire

Thanks for the post.

If you are still unable to resolve the issue of your remote, can you please provide the serial number/device ID on your Roku device? I'll be able to assist you further from there.

Thanks,
Danny