Remotes

[BillPrice]

I have a Roku Ultra model 4640X that was given to me. It's plugged in to HDMI port and powered up.  The remote I received with it did not work and was an incorrect model.  I reset the Roku using the reset button on the case, probably a big mistake.  On startup, I got to the language selection screen and then the "Pair your remote" pop up screen.   I tried to pair with a known good remote, but older model, no luck.

So I bought a new Roku voice remote (RCA1RW) assuming this would fix the problem.  The Roku box is powered up and shows the pairing screen on the TV.  When I press the back and home buttons together, I get a blinking green light, but no indication of pairing.  Of course I can't go in with my phone since the wifi can't find the Roku (not set up yet). 

Surely, this can't be a hopeless situation, but it sure feels like it.  I know the Roku is good, and the remote just came out of the Roku box.  Help!

[Anonymous · Accepted solution]

Hi @BillPrice

Thanks for the post!

It sounds like you've tried a few troubleshooting steps already, but here are a few more things you can try to get your Roku Ultra paired with your new remote:

• Reset the remote: Remove the batteries from your new Roku voice remote, then press and hold the pairing button located inside the battery compartment for 5 seconds. This will reset the remote and it should start blinking rapidly.
• Move closer to the Roku device: Make sure you're standing within 3-5 feet of the Roku device while pairing the remote. This can sometimes help improve the pairing process.
• Check the batteries: Ensure that you have inserted fresh batteries into your new Roku voice remote.
• Use a different HDMI port: Try connecting the Roku Ultra to a different HDMI port on your TV. Sometimes certain HDMI ports can have issues with pairing devices.
• Try a different remote: If you have another Roku remote, try pairing it with the Roku Ultra to see if it works. If it does, it may be an issue with the new remote.

We hope it helps!


Warm Regards,
Lianna

[BillPrice]

I managed to resolve m own problem.  I tried using a USB link from my phone to the Roku...no luck there.  So I connected my Roku to my router with an Ethernet cable.  The Roku was happy with a direct connect and allowed me to initiate setup with my phone.  At some point I tried my new remote and it worked fine once a data link was present.  So crisis averted and I'm a happy Roku camper again.  Hope this helps, as I have not seen this approach much.