I wonder what search engine you use? I typed roku into Google, Bing and Duck Duck go and didn’t get HelloTech on the first page.
I did find HelloTech by searching for them specifically and I am not convinced they are a scam. They appear to be a company that will send you a tech for a fee and do things like take a TV out of the box, hang it on the wall, and connect it to devices and services for people who don’t want to do such things themselves.
I didn't just type in roku, I typed in the problem I was having about pairing with a new replacement ROKU Simple remote. I cannot tell you the exact words but I saved the entire conversation. I had 30 years as an alarm technician/ service technician so I do know a bit about what I am talking about and I have had my fill of tech support that does not listen and online chats that do not read what I type. I try to explain the problem in the initial text as a basis of where I am in the troubleshooting process.
The conversation started to go downhill from the tech support's first reply by not reading it was a Simple remote without a pairing button as in the photos and drawings they show in their instructions online. By the way, the remote came in a plastic bag with no instructions. Later on, they wanted to schedule an appointment for a tech to come out and pair it for me for $80. That's when I called them scammers for selling me a remote that would not work, without any instruction manual, then offer to have someone else with the knowledge to pair it for more money. This is when they admitted they were not ROKU.
Enough about them, I "assumed" because of several factors and was again burned because I "assumed".
We have now determined I have the wrong replacement SIMPLE remote. I saw nowhere on the website a choice of IR or pairing. That being here nor there, how do I return it and what is the correct one I need to ask for?
