Remotes

Learn how to reset a Roku remote, how a Roku remote works, or pair a new remote.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Doreme
Newbie

Remote with new batteries not working

Hi, 

I need help with my remote control. I changed to mew batteries and tried all those repairing, unplug, restart.

It’s odd that I can use power, volume and mute buttons but the rest doesn’t work.

What I need to do?

0 Kudos
1 REPLY 1
renojim
Community Streaming Expert

Re: Remote with new batteries not working

The power, volume, and mute buttons are completely separate from the Roku controls, so it's not unusual that they would work while the others don't.  For the others to work, the remote must be successfully paired to your Roku device.  What's the model number of your Roku device written on it somewhere?

You've probably seen or tried these things, but just in case:

How to set up your Roku® voice remote | Official Roku Support

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.