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chloesmc
Newbie

Remote’s volume buttons taking me to an app on home screen

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My remote’s volume buttons on my TCL Roku tv try to take me to the home screen to take me to an app called rdio. That I’ve never had or used. I reset the remote’s settings and factory data reset my tv and it is STILL doing this. Please help. 

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renojim
Community Streaming Expert

Re: Remote’s volume buttons taking me to an app on home screen

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That's interesting.  RDIO used to be one of the "Partner" buttons on some remotes, but the app doesn't even exist anymore.  Has it always done that?  Is it a TCL remote or a Roku voice remote?  It seems like the remote is malfunctioning, but interference with the IR sensor by something like another remote with a stuck button or sunlight hitting the sensor can cause strange behavior.

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1 REPLY 1
renojim
Community Streaming Expert

Re: Remote’s volume buttons taking me to an app on home screen

Jump to solution

That's interesting.  RDIO used to be one of the "Partner" buttons on some remotes, but the app doesn't even exist anymore.  Has it always done that?  Is it a TCL remote or a Roku voice remote?  It seems like the remote is malfunctioning, but interference with the IR sensor by something like another remote with a stuck button or sunlight hitting the sensor can cause strange behavior.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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