Forum Discussion
vicky68
4 years agoReel Rookie
I bought my Roku in August and it worked a month fine (power and volume on Roku remote) now it just stopped working. I am now using the TV remote for on/off and volume.
RokuKariza-D
4 years agoRetired Moderator
Thanks for the reply.
Please provide here the serial number of your Roku device associated with the affected remote. This can be found in the Settings menu by navigating Settings > System > About. We'll be able to further assist you from there.
All the best,
Kariza