Remotes

[Rathbone1]

I've worked through all of the paring steps but can't make this remote work. 

I noticed while trying to pair it, when I restarted the Roku unit, while it was trying to connect to the Wi-Fi, the remote responded to pressing the up and down buttons.  But once it connected to the Wi-Fi the remote stopped working again.  

What is wrong with this thing?

[Rathbone1]

Nothing I've tried will make this remote respond.  It's time I just throw it all away.  I've waisted too much time on it.

[RokuJharra-Q]

Hi @Rathbone1,

Thank you for getting in touch!

We understand that your Roku remote keeps disconnecting from your Roku device, and we’re here to help resolve the issue. Please try the following steps:

1. Reset the remote: Press and hold the Back/pairing button and Home button simultaneously for about 20 seconds and pair it again. This can help to reset the remote and potentially fix the issue.

For detailed instructions on how to reset your Roku remote, you can refer to this support article: How to fix your Roku voice remote that is not working | Roku.

If the issue persists, please provide the following information to assist further:

• The serial number/device ID of the Roku device paired with your remote.
• The model of your Roku remote.

We look forward to helping you get this sorted!

Thanks,
Jharra

[Rathbone1]

Thank you, but unfortunately that didn't work.  The serial number is S09041CCXNT1.  I don't see a model number on the remote, but it does have voice control.

[Rathbone1]

Do you have any other suggestions before I throw this out?

[RokuJharra-Q]

Thank you for keeping us in the loop, @Rathbone1!

I’m sorry for the late reply. We’d love to help you out, so we’ll be sending you a private message shortly to chat more about this issue.

Thanks,
Jharra