Remote not pairing - always blinking

Shawnakane 

Thanks for the post.

Please be aware that you posted in a thread that was titled pairing light. A pairing light on a remote refers to enhanced remotes as they are the only type of remotes that have a pairing light/button. If you do not have an enhanced remote, you would have a simple IR remote.

For troubleshooting steps regarding IR remote issues, visit our Support page here: How do I resolve problems with my Roku IR (infrared) remote?

Thanks,
Danny

There evidently is something going on with the roku remotes systematically. Mine just all of a sudden is doing the exact same thing. It started unpairing itself a few weeks ago, but I would press the pairing button and it would work. Now the pairing green light is constantly flashing, regardless of whether I remove the batteries or not. But it will not pair. I eventually just downloaded the roku app on my android phone and now have to use it... 

My remote works the tv (on/off, volume) but will not work my streaming stick. I have followed the trouble shooting directions but still nothing. I’m frustrated!!  

I had the same issue. I sat by the device with the remote blinking for about 10 minutes. It finally quit blinking green. When it quit blinking, I held the pairing button on the remote for 5 seconds, pointing to the stick, and it paired up automatically! I hope this helps.

I have had the same issue of blinking and unable to pair. I have been trying and retrying for the past month on several tvs, wifi on/off, new router, new batteries, everything I have seen suggested. I was even hoping I could just use my phone to access the stick instead of the remote but can't figure that out, I thought that was supposed to be possible but I guess not.  

I have stick Model: 3810x

remote model: RC-AL7

I only bought this in May 2020  from Best Buy (New) and can't believe it is not working already.  If anyone can help I would greatly appreciate it.

Thank you in advance!

khajec 

Thanks for the post.

If you are still unable to resolve the issue you are experiencing, please send me a PM with your Roku account email address, and include the serial number/device ID on the Roku device along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

Thanks,
Danny

msr223 

Thanks for the post.

I have passed along your information to our Support team. They will follow up and assist you.

Thanks,
Danny

I got same issue and the trouble shooting isn't helping

From what I can tell, I have a simple remote....but it does have a pairing button on the back, and once I tried following directions to umpair and pair, the green light never stops!  

Hi, Brenda7,

If you're using a Roku stick, please check if it has a reset button on the stick.  You may search for Roku Stick Reset Button to find out where it is located.

I solved my problem by pushing that button to hard-reset the stick first then following the pairing steps.