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Remote not controlling volume and power (battery level constantly popping up)

Roku Express (3900 series)  -> HDMI(arc) on Samsung TV -> optical port Zvox soundbar.  Volume and power controls don't seem to work well when battery level pop up appears (which is way too often)

Steps taken:

1) Rebooted Roku, TV, Soundbar. 

2) Factory reset Roku, Soundbar.  Re-paired Roku remote


tried to do issue tracker capture 8W-517-236 / 8W-517-238 

running 11.5.0 4312-CR


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