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Hnsigley
Newbie

Remote isn’t working for me after it initially pairs. I get to the internet button but doesn’t work

So my remote pairs initially then after I select English it stops working. I have changed batteries and reset everything but the same thing happens every time. It shows me the internet available but when I push OK, or any other button nothing works. 

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DBDukes
Community Streaming Expert

Re: Remote isn’t working for me after it initially pairs. I get to the internet button but doesn’t w

@Hnsigley 

What are the circumstances? Is this an initial setup? Or did something happen (issue, move to a new house, or what) to cause you to go through setup.

What Roku device do you have? Model number is on the box, and is 4 digits with a 1-2 character letter suffix.

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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