My remote randomly died. I’ve been using the smartphone app but then I needed to do a factory reset on my #Roku Premiere+ (4630 series) to link it to my Roku account. Now I can’t use my Roku because the remote is dead (it has new batteries and the pairing button doesn’t work). I don’t know who to contact to get the remote replaced (it died young).
That is way out of warranty, do what the rest of us have to do, purchase a new remote. I purchased over $1000 worth of remotes from roku just last year.
Edmund Roku Community Streaming Expert
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