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FO2
Newbie

Re: Voice remote Pro no longer controls TV power/volume/mute after OS 11.5

My device model is 3820CA2- Streaming Stick 4,

Serial Number is :  X02500434TRG

Device ID is:   S0J832A34TRG

Software Version:  12.0.0 build 4184-E6

Tracker ID:  RG-358-257

TV:  Samsung smart tv

Model #  UN55JU6400F XZC

Version # UD63

Serial Number:  045M3CAGB00887N

 

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2 REPLIES 2
RokuJohnB
Community Moderator
Community Moderator

Re: Voice remote Pro no longer controls TV power/volume/mute after OS 11.5

Hi @FO2,

A warm welcome here in the Roku Community!

We understand you're having a problem with the Roku remote since you can't control the TV's power and volume. We're happy to help you. Please try these troubleshooting steps below.

  1. Press Home on your Roku voice remote.
  2. Scroll and select Settings.
  3. Select Remotes and Devices.
  4. Select Remote.
  5. Choose your voice remote from the list and select Set up remote for TV control.
  6. Follow the on-screen prompts to complete the process.

You can also check out this support article on how to set up your Roku voice remote to control your TV.

If the problem still persists, please let us know.

All the best,
John

John
Roku Community Moderator
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Re: Voice remote Pro no longer controls TV power/volume/mute after OS 11.5

Roku has no one year warranty...just try to replace defective unit...circle jerk

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