Remotes

[Speddy]

I have a ROKU stick.  Never an issue.  Tonight I turned on Netflix using the remote.  Movie over, and I tried to go back to home.  It's stuck in Netflix, remote will not work.  Changed batteries, still isn't working.  Removed ROKU stick, still Netflix.  Internet is working fine. There isn't a reset button on the ROKU remote.  Since remote isn't working, I can't reset, delete the Netflix app and reload...I can't do anything except turn off my TV.  Any ideas?

[RokuCarly]

Welcome to the Roku Community, @Speddy!

Thanks for letting us know about the issues you've encountered with your physical Roku remote. No worries! We're here to help you find the best resolution possible. 

It's important to keep in mind that sudden fluctuations in your network connection could unpair your physical remote from your device. This might be why you can only turn off your TV, as it only works via infrared (IR).

In this case, kindly try to pair your Roku Voice Remote to your Roku Streaming Stick again by following the steps below:

If your voice remote has a pairing button, it will be located either on the back of the remote or under the battery cover. Press and hold the pairing button for 5 seconds, or until you see the status light begin to flash, to put your voice remote into pairing mode. 

Keep us posted on how it goes!

Best regards,
Carly