And where are you located? Although USB power adaptors are included in the US, it has been reported that Rokus purchased in the UK do not get USB power adapters included. I don't know about other countries.
Roku Community Streaming Expert
I am not a Roku employee, only a user like you. Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
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Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X