Remotes

[RokuKariza-D]

Hi @nkell

Thanks for posting here in the Community!

When inputting the serial number, we would suggest making sure to put zeros instead of the letter O. Please note as well that serial numbers usually start with "YH". To know your device's exact serial number, navigate to Settings > System > About. 

If still no dice, reply here with the serial number of the affected Roku stick for further assistance.

Please keep us posted.

All the best,
Kariza

[nkell]

@RokuKariza-D Still no luck. SN: 213154329130

[RokuKariza-D]

@nkell

Appreciate the prompt response.

I have passed along your information and concern to our Support team. They will follow up and further assist you through email.

All the best,
Kariza

[jbrown3232]

the continue button does not work on the page to order the hdmi extender (https://my.roku.com/hdmi). interestingly the cancel button works.  I tried in both chrome and edge with no luck

[RokuKariza-D]

Hello @jbrown3232

Thanks for the post.

Could you try using the serial number listed in Settings > System > About when filling up the HDMI extender form? If the issue persists, please reply here with the serial number/device ID of your Roku stick. 

Please keep us posted.

All the best,
Kariza

[VincentRT]

Hello, 

I have entered my information into the page on Roku's website that allows you to request a free HDMI extender, but it does not submit. Clicking the "submit" button does not work. Is there anyone who works for ROKU who can manually submit my order and also do the same for others having the same issue? Another solution would be to fix the page on the website. 

Thanks, 

-Vincent

[RokuDanny-R]

@VincentRT 

Thanks for the post.

Can you please provide the serial number of your Roku device from Settings>System>About? I'll be able to assist you further from there.

Thanks,
Danny

[wcjones]

I have been trying to get the free hdmi extender. The website does not work. Here is my ser# CT378G365729

address 

[personal information]

[RokuKariza-D]

Hi @wcjones

I hope you're doing well.

Please be advised that serial numbers for Streaming Sticks usually start with the letter 'Y'. Try using this (YF00GV365729) when filling up the form then see if it will go through. You can always verify your device serial number in Settings > System > About.

Let us know how it goes!

All the best,
Kariza

[Macdell]

Please give a way to order an extender for stick.  Filling out form does not submit, send