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leannocasio
Newbie
‎04-22-2023 03:20 PM

Only volume and power button works

My ROKU remote control has for some reason decided only to let the "on" button at the top of the remote and the volume & muting buttons on the side of it work! I can't access the home screen, hitting Netflix, Disney, Hulu, or Sling buttons at bottom of remote does nothing. This is extremely frustrating and I would appreciate any input on how to get this resolved.

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1 REPLY 1
RokuKarla
Retired Moderator
‎04-22-2023 05:29 PM

Re: Only volume and power button works

Hello @leannocasio

Thanks for reaching out to the Roku community!

Could you try re-pairing your remote to your Roku device and see if that will resolve the issue you're experiencing? We recommend doing basic troubleshooting steps on that Roku remote and checking if these steps would resolve this issue: How to fix your Roku voice or simple remote that is not working 

Please keep us posted and we will be able to assist you further.


Regards,
Karla

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