Remotes

[RokuERey]

Hi @tvs23,

Thanks for joining us here in the Roku Community!

We're happy to help you with this remote issue and thanks for flagging us about this.

Let us know...

• Does the button sometimes work or does it never work?
• Did the button ever work (when the player was new)?

Furthermore, would you please provide us with the remote's serial number? Usually, this is located behind the battery compartment.

Please keep us posted!

Regards,
Rey

[tvs23]

Email sent with serial number. Just to confirm, the OK and arrow buttons did work initially. The arrow buttons work sometimes now, but the OK button is not responding at all.

Thank you.

[RokuERey]

@tvs23,

We're sorry for not getting back to you sooner!

We haven't received any email regarding this. You can send it directly to me and here's how to proceed.

To send a private message:

1. Sign in to the community.
2. Click the message count or envelope icon to go to your Private Messages Inbox.
3. Click Compose New Message.
4. Enter the recipient's name in the Send to area.
   
   Note: Depending on your role in the community, you might be able to send a message to a group of users based on their role or rank in the community. If so, you can choose a role or a rank.
    
5. Enter the subject for the message in the Message Subject area.
6. Type the reply in the Message Body editor.
7. Click Send Message.
   You can look for the messages you've sent in the Sent tab.

We'll be anticipating it!

Regards,
Rey