Hi.. Thanks for the response.
I tried doing as you said and the flashing green light in the never stops and also still the buttons dont work.
Thanks for the post.
We would recommend taking a look at the troubleshooting steps provided by our Support pages here:
How do I set up my Roku® enhanced "point-anywhere" remote?
How do I resolve problems with my Roku® enhanced "point-anywhere" remote?
If you are still unable to resolve the issue, please send me a PM with your Roku account email address, and include the serial number/device ID on the Roku device along with a summary of the issue you are experiencing. I'll be able to assist you further from there.
Thanks,
Danny
I’m having the same issue. Nothing works except for power and volume even after resetting. I decided to buy a new stick with new remote thinking the other stick was bad. But after a month, I’m having the same issue again.
Re-pair the remote to the roku, unplug the p[ower from the roku for a bit, plug it back in, when it stops bouncing. Start pressing holding the pairing key in the battery compartment for 5 seconds and release. Allow to communicate with the roku, its alright if the light goes out don't press a thing until you get confirmation its paired. It would say DONE on screen.
What's "bouncing?" I unplugged the Roku power cord from the Roku stick, changed the HDMI port, and plugged the power cord micro USB back into the Roku stick. Then I held down the button in the remote battery compartment for 5 seconds. Remote still doesn't work except for the volume and power buttons.
