Remotes

[Bnjguy]

I have the same exact issue where the right directional arrow barely works at all. You have to press really hard and sometimes it doesn't work at all. It started doing this a few weeks after I purchased it. Extremely frustrating. 

[RokuCarly]

Welcome to the Roku Community, @Bnjguy!

Thanks for reaching out and for letting us know about this. Rest assured that we will help you find the best resolution so you can continue streaming.

Before proceeding, kindly provide us with additional information such as follows:

• What specific Roku remote model are you having this issue with? 
• Where did you purchase this?

We'll be looking forward to your response.

Best regards,
Carly

[Bnjguy]

RZ-GC1, Amazon

[RokuCarly]

Hi, @Bnjguy.

Thanks for the added information. In this case, I will coordinate this with our Support team for additional reinforcement. I will then contact you via PM to gather the necessary details needed. 

In the meantime, you may install the Roku mobile app as an alternative to your physical remote. This app is a free application for iOS^® and Android^™ devices that turns your mobile device into a control center for your Roku streaming player or Roku TV^™ system. The Remote feature of the mobile app allows you to use your phone or tablet as a Roku remote.

Thank you for your patience and understanding. 

Best regards,
Carly

[Galschals]

Hello @RokuCarly  @HelloEveryone  I have started this thread way around 9 months ago. Till this date Roku never replaced my two faulty remotes in spite of several follow ups on this thread . Every time they keep saying they will ship one , but never do.Meanwhile I am fed up have switched to Apple streaming device. I will complain this to Uk consumer electronics group. Please share if you are having similar experience .

[Bnjguy]

Same here.