Forum Discussion

Nicola0725's avatar
Nicola0725
Newbie
5 years ago

My remote won’t pair for Roku Express 4K+

I just opened a Roku Express 4K+ and the remote won’t pair. I tried pushing the button for five seconds. I unplugged everything and tried again. I have never had trouble with this before and I have 2...
remotes
helpneeded's avatar
helpneeded
Reel Rookie
4 years ago

RokuDanny-RRokuKariza-D I'm having the same issue with a new Roku Express 4K+ I just got in the mail today (SN: S07P2166KADX). I have already tried unplugging the Roku device, removing the batteries, and pressing down the reset button on the remote for 30+ seconds. The Roku device is blinking blue, and the remote is blinking green, but the TV is stuck on the "Pair your remote" page.

helpneeded's avatar
helpneeded
Reel Rookie
4 years ago

RokuDanny-R RokuKariza-D  I wanted to add, I did try downloading the mobile app, but am unable to find my Roku IP address. I suspect it's because I haven't set up the Roku yet so it's not connected to my WiFi.

  • RokuDanny-R's avatar
    RokuDanny-R
    Retired Moderator
    4 years ago

    helpneeded 

    Thanks for the posts.

    I have received your PM and have passed along your information to our Support team. They will follow up and assist you further.


    Thanks,
    Danny

    • helpneeded's avatar
      helpneeded
      Reel Rookie
      4 years ago

      RokuDanny-RThank you! How soon should I expect a response by? And should I check the email associated with this account?

      • helpneeded's avatar
        helpneeded
        Reel Rookie
        4 years ago

        For anyone who is curious, this is all the "help" I received. I've responded and there was no follow up. I am disappointed to say I'm returning my Roku. I had high hopes for this product but it seems like the 4K+ Express isn't it  

        Hi,

        Thank you for contacting Roku customer support. I understand that your Roku Express 4K+ device remote is not pairing.

        This could happen due to an interference issue with the other devices connected to your network.

        Please follow the steps on the link below to resolve the issue:

        https://support.roku.com/en-us/article/208755708(How to resolve issues with your Roku® simple remote or Roku voice remote)

        If the issue persists, please help us with the details below:

        1. May I know when and where did you purchase this device?
        2. Is it possible to replace the Roku device from where you have purchased it?


        Please contact us for further clarification, and we will be happy to assist you.

        Thank you for choosing Roku, have a great day!

    • Robb23's avatar
      Robb23
      Reel Rookie
      4 years ago

      How can I return my Roku express 4k + if I purchased it directly from Roku?  Tried everything and still can't pair the remote.  Obviously the product is defective or just poor quality with so many complaints being posted here.  Makes me apprehensive about ever buying anything directly from Roku ever again.