ContributionsMost RecentMost LikesSolutionsRe: My remote won’t pair for Roku Express 4K+ How can I return my Roku express 4k + if I purchased it directly from Roku? Tried everything and still can't pair the remote. Obviously the product is defective or just poor quality with so many complaints being posted here. Makes me apprehensive about ever buying anything directly from Roku ever again. Re: My remote won’t pair for Roku Express 4K+ I am having the same issue with pairing my Express 4k+ remote. Serial number is S07P515SX0H1. Will the support team respond on this forum?