Forum Discussion

Nicola0725's avatar
Nicola0725
Newbie
4 years ago

My remote won’t pair for Roku Express 4K+

I just opened a Roku Express 4K+ and the remote won’t pair. I tried pushing the button for five seconds. I unplugged everything and tried again. I have never had trouble with this before and I have 2...
remotes
RokuKariza-D's avatar
RokuKariza-D
Retired Moderator
4 years ago

Hey Nicola0725

We're sorry to hear about the experience – this is not what we aim for.

Please reply here with the serial number of your Roku Express 4K+. It can be found at the back or underneath the device itself.

Once we have the information needed, we'll be able to forward it to our support team for further assistance.

All the best,
Kariza

JessM08's avatar
JessM08
Newbie
4 years ago

My remote won't pair either.. it keeps blinking even after pushing the button for 20 seconds to "reset" the it. It just keeps blinking.. I tried calling but can't wait on hold for 26 minutes.

  • RokuDanny-R's avatar
    RokuDanny-R
    Retired Moderator
    4 years ago

    JessM08 

    Thanks for the post.

    Can you please provide the serial number of your Roku device from Settings>System>About? I'll be able to assist you further from there.

     

    Thanks,
    Danny