Help

Remotes

Learn how to reset a Roku remote, how a Roku remote works, or pair a new remote.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Ratsnest
Channel Surfer
‎05-07-2023 01:05 PM

Intermittent remote with pauses of videos and muting

My remote is having problems with pausing videos and sometimes trying to mute the volume. 

Also I noticed that this thing eats up the battery. The new batteries were just put in about 2 weeks ago and now there are down to 71 percent. 

0 Kudos
1 REPLY 1
RokuKarla
Retired Moderator
‎05-07-2023 02:52 PM

Re: Intermittent remote with pauses of videos and muting

Hello @Ratsnest

Thanks for reaching out to the Roku community!

Battery life will vary based on usage. For normal use, the remote batteries may last two months or longer. Does your Roku remote support private listening? This may also be one factor for the battery drain.

We recommend doing basic troubleshooting steps on that Roku remote and checking if these steps would resolve this issue: How to fix your Roku voice or simple remote that is not working 

Please keep us posted and we will be able to assist you further.


Regards,
Karla

0 Kudos