Remotes

[BethanyRogers75]

This sounds like the world's dumbest question , but I absolutely cannot figure out how to remove the back of my remote to replace the batteries.  

Here's a google doc containing pictures of the front and back of my specific remote. (if you can't directly click it, you can copy and paste that link in any web browser and it should take you to the doc).   https://docs.google.com/document/d/1BvgaxGsHI7-NV3SX4yF8N4ik2somyo3o6iikG5ZpU-4/edit?usp=sharing

I scratched up the back trying to get it off.  Seems like i should be able to press down on those three ridges and slide off the case, right? But it won't budge! I also have tried looking for any buttons i can dispense and don't see any.  It seems like it's screwed in , or all one piece, but there are no visible screws. 

[Tivoburkee]

While holding the remote in your right hand, put you right thumb on the three lines of the battery door, put your left thumb on the middle of the battery door, put the rest of your left fingers underneath up against the bottom button. Now push your thumbs to the left as you push the rest of the remote with left hand to right. Remote goes in one direction as the battery door goes in the other direction. 

[BethanyRogers75]

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@Tivoburkee wrote:

While holding the remote in your right hand, put you right thumb on the three lines of the battery door, put your left thumb on the middle of the battery door, put the rest of your left fingers underneath up against the bottom button. Now push your thumbs to the left as you push the rest of the remote with left hand to right. Remote goes in one direction as the battery door goes in the other direction. 

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I’m starting to think my remote is just jammed or stuck, because it won’t move no matter how much I slide and pry the panel... 

just to clarify, there are no external buttons I should be pressing in order to make it slide open, right? 

you’re saying I just need to push it at the three lines that are supposed to act as a grip? 

[Tivoburkee]

Yes the three lines are simple to give you a grip. and no there are no buttons to release the battery door. 😞 

[makaiguy]

You need to push inward on the three lines to actually distort the back a bit to make it release. While pushing in, try to slide the cover toward the end of the remote (to the left as shown in your image).

[Map77]

I purchased a new Roku with remote, to replace the one I have had for years;  I've tried for a weekk-and-a-half to open the remote battery compartment cover (and like another person said, I have scratched it up trying, and it WILL NOT OPEN!!  How can I exchange it for one that will open?

  Margaret P

[RokuDanny-R]

@Map77 

Thanks for the post.

Please send me a PM with your Roku account email address, and include the serial number/device ID on the Roku device along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

Thanks,
Danny

[Kjhoward]

I am have the same issue of not being able to remove my Roku remote back. I would like to change the batteries but I literally cannot get the door to the remote open. I just tried steaming it and that did not work so I am out of options. Did anyone ever find a good solution to this? 

[boogernose]

you need strong fingers and hands.

Find the three lines on the back. The piece of plastic that they are on

must be free and not touched or held. hold the top put your thumb on the lines

and firmly press toward the bottom of the remote.

I think the first time is the hardest.

[NancyDWrites]

I am having the same issue. This is crazy!