Remotes

[rjabend]

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@MooseLips wrote:

Ok both my sticks finally updated to 4092 just a little while ago after another reboot so maybe it's taking some time to get to everyone. Will report back in a few days. 

Fingers crossed. This has been so GD annoying!!!

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I would say GD ridiculous. I have over a dozen emails from Roku over several weeks saying they are looking into it. Very frustrating and I have gone through 5 sets of batteries.
 

[ZA]

I am now on 4092 on the remote. Will report the results in a week. Fresh set of batteries at 100%. 

[pennsy]

One of mine went to 4092 also. One still showing something different. New batteries in both and watching them daily. So far so good. KOW

[WDGM26]

Sorry Please ignore. I see the version in a previous post. I'm experiencing the same issues with my remote. Can you provide the version # that has the fix.

[companyinvestor]

Thank you ROKU for releasing a firmware fix for the remote.  Having led product development for several world class consumer electronics companies for many years, software is always a great fix when combined with over the air (OTA) hardware updates.  I understand the frustration of all the users on this forum, including myself, for the time taken to release the fix.  However, please note that ROKU had to find a solution to problem, conduct extensive testing (SQA) on every probable user configuration to avoid releasing a flawed fix, bundle the solution and post the release.  This takes time to complete correctly and avoid creating new problems which is very easy to do in a multi-use scenario consumer environment.

The fix appears to have solved my remote battery drain problem.

[rjabend]

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@companyinvestor wrote:

Thank you ROKU for releasing a firmware fix for the remote.  Having led product development for several world class consumer electronics companies for many years, software is always a great fix when combined with over the air (OTA) hardware updates.  I understand the frustration of all the users on this forum, including myself, for the time taken to release the fix.  However, please note that ROKU had to find a solution to problem, conduct extensive testing (SQA) on every probable user configuration to avoid releasing a flawed fix, bundle the solution and post the release.  This takes time to complete correctly and avoid creating new problems which is very easy to do in a multi-use scenario consumer environment.

The fix appears to have solved my remote battery drain problem.

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@companyinvestor wrote:

Thank you ROKU for releasing a firmware fix for the remote.  Having led product development for several world class consumer electronics companies for many years, software is always a great fix when combined with over the air (OTA) hardware updates.  I understand the frustration of all the users on this forum, including myself, for the time taken to release the fix.  However, please note that ROKU had to find a solution to problem, conduct extensive testing (SQA) on every probable user configuration to avoid releasing a flawed fix, bundle the solution and post the release.  This takes time to complete correctly and avoid creating new problems which is very easy to do in a multi-use scenario consumer environment.

The fix appears to have solved my remote battery drain problem.

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Had a thorough firmware update checkout been conducted, this problem would have been caught. Checking remote current draw ain't rocket science.

[MooseLips]

Well initial results are not good here with the 4092 firmware. The one plugged into the TV USB dropped 4% overnight and the one plugged into the wall socket dropped 2%. Will give it a few more days and report back again. But I have a bad feeling this hasn't fixed a thing.

[rjabend]

Too early to tell, but it may be working. Its a little strange, but my remote battery percentages have actually increased on the readout for my 2 TVs since the firmware upgrade. 

[SRQtech]

@rjabend 

I noticed the same thing with mine after the upgrade. Battery level went up 2-3%. I hope the "fix" isn't just a manipulation of the percentage shown.

I'm still hoping that Roku will come out with a formal public announcement of exactly what they "fixed" with this firmware upgrade.

[rjabend]

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@SRQtech wrote:

@rjabend 

I noticed the same thing with mine after the upgrade. Battery level went up 2-3%. I hope the "fix" isn't just a manipulation of the percentage shown.

I'm still hoping that Roku will come out with a formal public announcement of exactly what they "fixed" with this firmware upgrade.

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Just a guess, but I suspect a firmware error left the IR output on for some period of time or all the time. I can't think of anything else that would draw significant current in the internal circuitry.