Remotes

[RokuKariza-D]

Hi @Ropo888

We're here to help!

Please reply here with the serial number of the Roku device associated with the affected remote. It can be viewed by navigating to Settings > System > About.

Once we have the information needed, we'll be able to forward it to our support team for further assistance.

All the best,
Kariza

[Ropo888]

Serial number is YH00A0979367

3810eu streaming stick +
Remote is model RC494 Firmware 2.01.19.108

[RokuKariza-D]

@Ropo888

Thanks for the response.

I have passed along your information and concern to our Support team. They will follow up and further assist you through email.

All the best,
Kariza

[dstark424]

@RokuKariza-D 

I am having the same issue with my Roku remote. The information required is below:

Serial Number - YH004W547624

Model - 3810X - Roku Streaming Stick+

Remote Firmware Version - 2.01.19.100

Please confirm your receipt of this message and let me know if you require any additional information. Thanks!

[RokuKariza-D]

Hey @dstark424

Thanks for the post.

Please provide us the rest of the information you haven't provided in this list for further investigation:

-Roku device model
-Serial number
-Device ID
-Software OS/version
(these can all be found in Settings > System > About)
-Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-Steps to reproduce the issue you are seeing

With more information, we will be able to assist you further.

All the best,
Kariza

[Dave24]

I am powering the Roku stick through an outlet and new batteries are drained in about a week. 

[RokuKariza-D]

Hi @Dave24

Thanks for bringing this to our attention.

Please reply here with the information I asked for in my recent post above. Once we have the information needed, we'll be able to forward it to the appropriate Roku team to investigate further.

We look forward to hearing from you soon.

All the best,
Kariza

[dstark424]

@RokuKariza-D 

The information you requested is below. Please let me know how best to proceed. Thanks!

-Roku device model -- 3810X - Roku Streaming Stick+
-Serial number -- YH004W547624
-Device ID -- 215034547624
-Software OS/version -- 10.0.0 build 4209-50
-Issue Description -- The Roku remote batteries are being drained completely in about a week with intermittent use. I've checked the last few days and I estimate that I lose about 10% battery per day.

[Mnowak]

Same issue as all of the above:

Roku Streaming Stick+

Batteries last 1 week.

Have updated software:  no fix.

Serial Number:  YH0088484289

Please fix this.  I have spent more on batteries than the stick!!

[Mnowak]

Sorry, full info below:

Device: 3810X

Serial: YH0088484289

ID: C137C8484289

OS:  10.0.0 build 4209-50