Remotes

[MeliP]

Here we are MONTHS later and still no resolution. Time to start looking into other streaming services. Too bad, because I really liked the 3 Rokus I purchased, but I refuse to buy stock in batteries to keep the remotes running.

[RokuDanny-R]

@MeliP

Thanks for the post.

As state previously in this thread, please provide the serial number of your Roku device from Settings>System>About? I'll be able to assist you further from there.

Thanks,
Danny

[DA1955]

Ok, so this is the 3rd time I've sent this info.

Modele4662X

Serial # 046081268118

 with ear buds

thanks

[GrannyVA]

That advice seems to disregard the fact that the Roku controller app on my phone still works fine.  It's not power to the Roku stick that's the problem.  It's the remote controller.

[robertnsamuel]

I've sent my info but heard nothing... like most people here I'm getting pretty annoyed that I can barely use my system without spending a small fortune on batteries.

[MeliP]

Because they don’t have an answer an they are giving us the runaround. I’m looking into other streaming devices and when I see someone ask about streaming devices on my social media accounts I am telling them to stay away from Roku! 

[OG]

I have received a replacement remote (w/ voice control) for my 4k streaming stick+. I was told that the original remote I was replacing was defective. I put new batteries in the replacement remote and measured the standby current, (i.e., the remote's battery current drain when the player is off). As with the previous remote, it also showed a hefty standby current. As such, I don't expect this replacement remote will solve the battery drain issue because it's drawing a significant amount of current while just sitting there. (The so-called basic remote has no measurable standby current.)  I expect the replacement remote will drain the batteries just as fast as the old one, unfortunately.

I'm curious to know if anyone else that has received a replacement remote also found it had the same battery drain issue, or if the new one solved the problem.

A few other comments;

• For those that haven't gotten a response, try sending a PM to Danny w/ your remote info
• From the Roku website, they say the basic remote (no voice control) is not compatible with their streaming stick (as well as some other players), so that doesn't seem to be a solution unfortunately for me. I may try it anyway, as I do have one
• I agree completely that the the receiver (player) power source should have no impact on the transmitter (remote) power drain
• Rechargeable batteries might be a solution, although the customer shouldn't have to go to that extent. The remote should not be drawing any power while it's just sitting there. (I'm reminded of an old cartoon I used to like to use at work. Picture; A manager shoving an engineer's nose on a chip while saying, "Bad designer. Bad, bad designer!")

[RokuDanny-R]

@robertnsamuel 

Thanks for the post and providing us with your information.

I have passed along your information to our Support team. They will follow up and assist you.

Thanks,
Danny

[Icyhot]

I have a roku little box I plug into the wall for power and my remote dies every 5 days or so. I can't figure out why they don't last

[RokuDanny-R]

@Icyhot

Thanks for the post.

What specific Roku model device are you using? Can you please provide the serial number of your Roku device from Settings>System>About? I'll be able to assist you further from there.

Thanks,
Danny