@Kieth427ci-
Adding to the reply from @renojim ...
If this is a Roku Simple Remote as stated:
- Be sure the batteries are oriented correctly, agreeing with the diagram in the battery compartment.
- It requires a direct line of sight to the front of the Roku device.
- It communicates via infrared (IR). It cannot be used with Roku Streaming Sticks, which require WiFi remotes.
- It cannot be used with a Roku TV (one with Roku capability built in) because Roku TVs respond to a different set of IR commands than separate Roku devices do.
Roku Community Streaming Expert
I am not a Roku employee, only a user like you. Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".
Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
