Remotes

Learn how to reset a Roku remote, how a Roku remote works, or pair a new remote.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
NoBS1
Newbie

Re: Did your Roku remote lose volume and TV control after the latest update? Check here!

Jump to solution

Roku Model 3931RW-Roku Express+

Samsung UN40EH5300F

Issue ID RC-195-181

 

0 Kudos
Chuch16
Reel Rookie

Re: Did your Roku remote lose volume and TV control after the latest update? Check here!

Jump to solution

I don’t know if this will work for anyone else, but I had tried to reprogram the remote hundreds of times (maybe a small exaggeration but seems close to it over the past few days). When I go into Settings > Remotes & Devices > Remotes > Enhanced Voice Remote (In Use) Set up remote for TV control, it would ask if I hear music playing. I would and would click “Yes, music is playing” after that it would seem to jump a screen and say “Success! Your Roku remote is set up to control this TV’s power & volume” but it wouldn’t work. I guess I was pressing the OK button too hard, or for too long as I just realized that if I press it very lightly and quickly, I get another screen asking if the music stopped playing. When I clicked No, it then muted my TV and asked again if the music stopped playing. I said Yes and now am able to change the volume, mute and power on my TV with my Roku remote. 

JRobinson
Binge Watcher

Re: Did your Roku remote lose volume and TV control after the latest update? Check here!

Jump to solution

Model: RC127
tv: Sceptre model U550CV-U

issue ID: 65-195-231

0 Kudos
SteveJS
Newbie

Re: Did your Roku remote lose volume and TV control after the latest update? Check here!

Jump to solution

I have 3 Roku devices (different models) and all 3 can no longer control the volume of the TVs to which they are attached.

0 Kudos
JeanieH
Reel Rookie

Re: Did your Roku remote lose volume and TV control after the latest update? Check here!

Jump to solution

Now nothing works on the remote and I have to use an app on my phone.

 

I hope this means Roku is trying to fix this.

0 Kudos
Kptmvp
Newbie

Re: Did your Roku remote lose volume and TV control after the latest update? Check here!

Jump to solution

My roku remote does not turn up or down on volume attachment is my issue id 77-195-288

0 Kudos
VAR
Roku Guru

Re: Did your Roku remote lose volume and TV control after the latest update? Check here!

Jump to solution

Roku should be replacing all the equipment that’s in question . At my 2 locations I have , in service, 2 Roku sticks+, 1 ultra, 1 premiere with a new voice remote and  TCL Roku television 
As of this moment only my premiere with the up graded voice control remote has this issue . I will not buy anymore equipment. Roku needs to change their I t Dept because they did the update to 10.0 version without know what was going to happen 

0 Kudos
khristie3
Reel Rookie

Re: Did your Roku remote lose volume and TV control after the latest update? Check here!

Jump to solution

I have the same problem.  Suddenly the volume and power buttons have stopped working.  I have done everything to fix the problem.  It worked fine for over a year.  Please help!!

0 Kudos
Suzy71nc
Binge Watcher

Re: Did your Roku remote lose volume and TV control after the latest update? Check here!

Jump to solution

This seems to be happening to all my tvs that have the new update.  I have LG, element and Vizio tvs.  I had turned in one comment yesterday but having issues with all except my TCL tv.  Please fix asap. Obviously on the update it messed with other brand TV's.  Either send a patch to fix these issues or I will be forced to get another service for my streaming.

0 Kudos
khristie3
Reel Rookie

Re: Did your Roku remote lose volume and TV control after the latest update? Check here!

Jump to solution

Yes!  Roku please help!

0 Kudos