Remotes

[Rad-dude]

Bought the wrong remote. Got the one for the Roku TV when I need the one for the streaming stick. Went to contact customer support to get it returned and it keeps giving a "opps there was a error on our end" message when I try to send a ticket? Anyway to contact a actual support person so I can return and get the correct remote?

[RokuCarly · Accepted solution]

We appreciate your first post here in the Roku Community, @Rad-dude!

Thanks for bringing this to our attention. No worries! We're here to assist you in returning your newly purchased Roku remote since you've ordered the wrong one.

Kindly send me the following details through Private Message so I can check and validate it.

• Order number
• Email address associated with your Roku account

To send a PM, kindly select my username, View Profile, and on the right side of the page, select Send this user a private message.

For future reference, you may refer to our support articles to learn more about returns.

• Return Policy
• Step-by-step instructions for returns and warranty replacements 

I'll be looking forward to further assisting you with this through PM!

Best regards,
Carly