Remotes

Learn how to reset a Roku remote, how a Roku remote works, or pair a new remote.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
renojim
Community Streaming Expert

Re: Can’t connect remote after Factory Reset

Jump to solution

@Monicamarie, sorry, you need a physical remote.  The app won't work until the Roku device is connected to your network and the only way to accomplish that is with a physical remote.  You can find cheap universal remotes that support Roku devices at many stores (assuming you don't have a stick that plugs directly into the TV without the need for an HDMI cable) or genuine Roku remotes.  If you have a Roku stick, you must get a Roku voice remote.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.