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krobson03
Reel Rookie

Arrow keys jump numerous lines with one touch

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when pressing the arrow buttons once the cursor jumps numerous lines and will not move just one line at a time. 

1 Solution

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makaiguy
Community Streaming Expert

Re: Arrow keys jump numerous lines with one touch

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@krobson03-

First thing I would try would be a restart of the Roku.

Depending on your Roku model and Roku version number you'll find the "System restart" option under "Settings > System > Power" or if not there, under "Settings > System".

Note that if you have a Roku TV with "Fast start" enabled, turning the set off and back on puts the set into and out of a standby state,  but does not give you a full restart.  Use the menu path shown above.

If a restart doesn't do it, or if you don't have sufficient control with the remote to navigate the Roku menus, you can also restart by pulling the power plug to the Roku for a few seconds then plugging it back in and waiting for it to restart.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X

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6 REPLIES 6
makaiguy
Community Streaming Expert

Re: Arrow keys jump numerous lines with one touch

Jump to solution

@krobson03-

First thing I would try would be a restart of the Roku.

Depending on your Roku model and Roku version number you'll find the "System restart" option under "Settings > System > Power" or if not there, under "Settings > System".

Note that if you have a Roku TV with "Fast start" enabled, turning the set off and back on puts the set into and out of a standby state,  but does not give you a full restart.  Use the menu path shown above.

If a restart doesn't do it, or if you don't have sufficient control with the remote to navigate the Roku menus, you can also restart by pulling the power plug to the Roku for a few seconds then plugging it back in and waiting for it to restart.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
rjwnc
Newbie

Re: Arrow keys jump numerous lines with one touch

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Restarting the Roku system to do a cold restart solved the issue.  Thankyou!

Rwerhle54
Newbie

Re: Arrow keys jump numerous lines with one touch

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Your suggestion seems to have worked. Thank you very much. This was soooo annoying trying to guess how many lines it would jump in order to get where I wanted. Thanks again. Rich. 

0 Kudos

Re: Arrow keys jump numerous lines with one touch

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Problem resolved! Thank you.

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Jenimi77
Newbie

Re: Arrow keys jump numerous lines with one touch

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I am so grateful for finding this post. I nearly threw my remote through mu TV!!! Unplugging it for a few minutes fixed it!

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makaiguy
Community Streaming Expert

Re: Arrow keys jump numerous lines with one touch

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Everybody -

Remember the tip about restarting.  Put into your Roku Bag O' Tricks. 

These things are just special purpose computers. Like their big brothers sometimes clearing things out by restarting them can correct problems.  It's the first thing I try when problems arise.

(For Roku TV users reading this: if you have "Fast TV start" enabled, turning it off and back on just puts it into and out of a standby state and does NOT give you a complete restart.)

Depending on your Roku model you'll find the "System restart" option under "Settings > System > Power", or on models without a Power option, under "Settings > System".

If a restart doesn't do it, or if you don't have sufficient control with the remote to navigate the Roku menus, you can also restart by pulling the power plug to the Roku for a few seconds then plugging it back in and waiting for it to restart.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
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