Hello,
My 4K stick remote seems to be draining battery at an alarming rate. I’ve had the stick for 1 month and had to switch batteries 3 times! Is there a way to resolve this issue?
I am not getting any response to this problem here .... I need resolution or I need to return this to best buy. I bought the ultra for the ear bud remote but that is exactly what is not working now .... help!!!
Hi everyone,
Thanks for the posts.
As stated in my previous posts, please send me a PM (private message) with your Roku account email address, and include the serial number of the Roku device from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to assist you further from there.
Thanks,
Danny
I've had a similar problem with the remote on my Roku Ultra since new, although it usually takes a few weeks to deplete the batteries. I never use the earphone jack and have always used Duracell batteries.
I've tried all the recommended fixes on the website support page
I have another older ROKU in the bedroom and the ULTRA works fine with that older IR remote
ROKU ULTRA 4670 R Lot #2189040228
Purchased a stick for mother in Sept. and gave to her mid-Oct. She has to replace the batteries every two weeks. She does not have earphones. The remote is clearly faulty. How do I get a free replacement?
Thanks for the posts.
As stated in my previous posts, please send me a PM (private message) with your Roku account email address, and include the serial number of the Roku device from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to assist you further from there.
Thanks,
Danny
Two of my Roku remotes drain batteries in about a week or two with little to no use. These remotes haven’t been connected to headphones either, is there any way to solve the issue?
I’m having the same issue and sent a PM yesterday with my email and serial number. Is there a resolution or I need to purchase a new remote?
My Roku streaming stick+ remote has been draining really quickly, even with brand new batteries. Anyone know what's wrong?
How do I Private Message you as you've requested ?