Remotes

[szxhan]

My Roku 3 remote drains batteries very quickly. I do not use the audio jack for private listening. 

[RokuDanny-R · Accepted solution]

@szxhan

Thanks for the post.

Please send me a PM (private message) with your Roku account email address, and include the serial number of the Roku device from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

Thanks,
Danny

[szxhan]

How do I send a Private message? when I click on your name, only a blank square shows up.

thanks,

Steve

[renojim]

A blank square?  Something's up with your browser.  There should be a "View profile" link that pops up under his name.

[mikean1]

Roku Email: [personal information]

4200x Roku 3

SN: 1GS430070030

Batteries wear out within days even when remote is not being used or plugged into a headphone.  Can I get a replacement?

Please email me at adavoidin, unless by responding on this community board, an automatic notification is sent to my email ... because I won't be checking this board, necessarily.

[RokuKariza-D]

Hey @mikean1

Thanks for reaching out here in the Community!

I have passed along your information and concern to our Support team. They will follow up and further assist you through email.

All the best,
Kariza

[mikean1]

I was told several weeks ago that someone would contact me.

Any  status on this?

[RokuKariza-D]

@mikean1

We apologize for the inconvenience this has caused you.

We have followed this up with our team and we recommend keeping an eye on your email for a response from them as they would best be able to assist you moving forward.

Your patience and understanding are greatly appreciated.

All the best,
Kariza