Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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JCo123
Level 7

Remote code

I have a Roku attached to a tv that now has a new universal remote. I am wondering what IR code I would use to connect my Roku. The remote is a GE UltraPro Universal remote. The provided codes (FOR ROKU) do not do anything. The Roku Model Number is 3800X (Software Version 9.4.0:4210).

 

How could this info not be widely available?

 

Thanks

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5 REPLIES 5\
Strega
Level 16

Re: Remote code

Sticks use Wi-FI (RF) remotes since they are typically installed behind TVs.  Most universal remotes are IR-only.  (ie those Roku codes might work on a box-style Roku like an Express or an Ultra which have IR receivers.)

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makaiguy
Community Streaming Expert

Re: Remote code

The Roku 3800 is a Streaming Stick.  It normally plugs directly into an HDMI port on the back of the tv where direct line of sight infrared (IR) signals from an IR remote can't reach. Consequently Streaming Sticks are controlled via wifi-direct radio signals and cannot be controlled by IR remotes that come with most tvs. The codes listed for your remote work with the Roku models that connect via HDMI cable and can be placed where they can receive IR signals.

 

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Do not ask me support questions via private message -- post them publicly to the Community where others may benefit as well.

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600
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makaiguy
Community Streaming Expert

Re: Remote code

@Strega- you beat me to it.  You know what they say... Great minds, same gutter.  😊

 

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Do not ask me support questions via private message -- post them publicly to the Community where others may benefit as well.

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600
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JCo123
Level 7

Re: Remote code

Hi,

Thanks to both of you. I had a feeling it may be outside the IR remote use, since I never have to aim the real Roku remote anywhere. I also knew things couldn't get easier... I wish that tech detail were clearer, I'll go ahead and just use the new remote as is and leave Roku to its own clicker and app.

 

Thanks

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DBDukes
Community Streaming Expert

Re: Remote code


@JCo123 wrote:

Hi,

Thanks to both of you. I had a feeling it may be outside the IR remote use, since I never have to aim the real Roku remote anywhere. I also knew things couldn't get easier... I wish that tech detail were clearer, I'll go ahead and just use the new remote as is and leave Roku to its own clicker and app.

 

Thanks


What would you be using the TV remote for? It's likely (though not guaranteed) that the Roku remote will be able to control the power and volume of the TV, meaning the Roku remote might be all you need. What other features do you use the TV remote for?

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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