Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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plschrader
Level 7

Sync voices to picture

All of a sudden voices aren’t synced to picture. Roku 3. JVC tv. Worked fine for five years now voices are not synced. Not in Netflix, HBONow or Amazon
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12 REPLIES 12\
DBDukes
Community Streaming Expert

Re: Sync voices to picture

"plschrader" wrote:
All of a sudden voices aren’t synced to picture. Roku 3. JVC tv. Worked fine for five years now voices are not synced. Not in Netflix, HBONow or Amazon

Are you using volume leveling? If so, turn it off and see if the issue remains.

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

plschrader
Level 7

Re: Sync voices to picture

I don’t see volume leveling. I see this.

Ok. I don’t see how to attach a picture.

Under settings I picked audio. Then menu volume which I turned off. It did not correct the problem.

I don’t understand why this happened all of a sudden.
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Tonya_G
Level 10

Re: Sync voices to picture

"plschrader" wrote:
I don’t see volume leveling. I see this.

Ok. I don’t see how to attach a picture.

Under settings I picked audio. Then menu volume which I turned off. It did not correct the problem.

I don’t understand why this happened all of a sudden.


I don't think the Roku 3 has the volume leveling and night mode option when you press the * button when playing a video unless the newest OS update changed that. The last time I usedy Roku 3 was about 10 months ago, so I don't know for sure.

Have you tried restarting your Roku 3 or unplugging it for 30 seconds and plugging it back in to restart to see if that would fix it? Have you also checked for system updates on your Roku 3? Have you also tried uninstalling each of those app, restarting you Roku 3 and then reinstalling them to see if that would fix it?
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plschrader
Level 7

Re: Sync voices to picture

I will try all those suggestions
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plschrader
Level 7

Re: Sync voices to picture

I did a factory reset and it seems to have fixed the problem. Thank you
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Tonya_G
Level 10

Re: Sync voices to picture

"plschrader" wrote:
I did a factory reset and it seems to have fixed the problem. Thank you


OK, Good!!!
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Mazz
Level 11

Re: Sync voices to picture

In the future if this should happen...Unplug Router for 2 minutes and Your Roku device/TV..Plug Router back in and wait until all the lights are flashing then plug Roku back in..usually can fix those out of sync issues. Make sure it's 2 minutes, it clears the Cache.
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jeffrok
Level 13

Re: Sync voices to picture

"Mazz" wrote:
In the future if this should happen...Unplug Router for 2 minutes and Your Roku device/TV..Plug Router back in and wait until all the lights are flashing then plug Roku back in..usually can fix those out of sync issues. Make sure it's 2 minutes, it clears the Cache.


This doesn't sound accurate.. voices being out of sync with the video doesn't have anything to do with a router, if you ask me..
Yeah, I got some Rokus.
https://youtu.be/d1CSEeqWl10
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makaiguy
Community Streaming Expert

Re: Sync voices to picture

"jeffrok" wrote:
"Mazz" wrote:
In the future if this should happen...Unplug Router for 2 minutes and Your Roku device/TV..Plug Router back in and wait until all the lights are flashing then plug Roku back in..usually can fix those out of sync issues. Make sure it's 2 minutes, it clears the Cache.


This doesn't sound accurate.. voices being out of sync with the video doesn't have anything to do with a router, if you ask me..

Doesn't sound right to me, either.  Resetting the Roku alone is probably sufficient.
Roku Community Streaming Expert
I am not a Roku employee, only a user like you.
Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.
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