Solving playback issues

Find troubleshooting tips and resources for Roku playback speed issues, HDCP messages, power issues, and more. Join the community discussion for assistance.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
jinto26
Newbie

Help with Another Atmos problem

I have a 2022 Roku ultra. I have an Atmos capable sound system. Roku is plugged into sound system via hdmi. Sound settings are set to auto. Sound system is connected via eARC hdmi. Tv is a basic 4K Phillips hdr10+. I am able to get Atmos via Disney+ reliably, however Amazon prime video refuses to utilize Atmos.

Does anyone have experience with this issue / know any useful tips?

I’ll update in comments if something isn’t clear.

0 Kudos