Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Level 7

Roku won’t connect to WiFi but all other devices in house work!

My new roku premiere has been working fine for about 2 months. Now, it says it cannot find a network WiFi. 

the WiFi is on and all devices (old roku, cell phones, laptops) are connect without issue. 

We tried unplugging device, router etc. nothing works. 

118 Replies
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Roku Employee
Roku Employee

Re: Roku won’t connect to WiFi but all other devices in house work!

@Astrum03 

Thanks for the post.

I would recommend checking out our Support page for troubleshooting issues here: What should I do if I cannot connect to my home network or the internet?

- Have you ensured your router is broadcasting a 2.4GHz Wi-Fi network for the device to connect to? The Roku Premiere is only compatible with wireless b/g/n networks on the 2.4 GHz spectrum. 
- Have you tried changing the wireless broadcast channel on the router to see if this will allow your device to connect? 
- Have you tried moving the device closer to your router to see if you can get connected? 
- How long have you been experiencing this problem?

If you are still unable to resolve the issue, please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About along with a the answers to the above questions. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Re: Roku won’t connect to WiFi but all other devices in house work!

Im having this same issue please help

 

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Level 8

Re: Roku won’t connect to WiFi but all other devices in house work!

i am haviig the same problem, and tried all of the above.   everthing worked just fine yesterday.  TV has ot moved, modem has not moved.  i havfe not yet looked at my daughtes TV which is on roku

 

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Level 8

Re: Roku won’t connect to WiFi but all other devices in house work!

one more thing,,, the tv with amazon firestick is working just fine.  Just the tv with Roku are not working

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Level 7

Re: Roku won’t connect to WiFi but all other devices in house work!

@RokuDanny-R I'm having the same issue. May I PM you my info?

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Level 8

Re: Roku won’t connect to WiFi but all other devices in house work!

I don't know why Roku won't go ahead & admit that the latest update is the problem and develop a patch asap. It really insults our intelligence to keep telling us to unplug this & that, try this or that when you all know that the system update is the problem! 

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Level 17

Re: Roku won’t connect to WiFi but all other devices in house work!

Wifi signals can be temperamental.

Try logging out the other wifi appliances temporarily.

Too much traffic can overwhelm lower end Routers/modems.

Reboot the Router and look for a signal. Settings/Network/Set up Connection

Roku Ultra ---Ethernet rules---

From now on if people dont upvote me and do as I say I will consider holding my breath and selling my Roku's.
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Level 7

Re: Roku won’t connect to WiFi but all other devices in house work!

Having the exact same issue, everything is working except for the Roku unit.  Will there be an update or is this a hardware problem?

Further on this topic:  I noticed the unit seemed to be hotter than I would expect for a non-active device (no signal being processed).  So I tried unplugging it overnight.  When I plugged it back in the next day the unit was able to see my WiFi and connect, and even stream a movie for about 10 minutes -- then disconnected.  My suspicion is the Roku unit either has a component quality problem that affects a smallish population of devices, or, a design problem of too many watts going into too small an area to disperse the resulting heat.

I wound-up replacing the Roku unit with an identical unit plugged into the same power and HDMI cables and it connected immediately to my WiFi (and can see several of my neighbors' addresses).  I really doubt beating yourselves up trying to finesse your WiFi routers is going to help much....  

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Level 17

Re: Roku won’t connect to WiFi but all other devices in house work!

Not a Roku issue per se.

Please follow my instructions precisely before your post.

log the other appliances out temporarily and reboot the Router.

See if the Roku sees a signal.

Roku Ultra ---Ethernet rules---

From now on if people dont upvote me and do as I say I will consider holding my breath and selling my Roku's.
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