Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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tbuckhunter
Level 7

New mesh wifi router. I cannot connect my Roku Express. Help please

I have entered the correct wifi password, reset my device, reset the router, factory reset my Roku and it will not connect to my wifi. I have other devices and no issues there.

3 Replies
boogernose
Level 18

Re: New mesh wifi router. I cannot connect my Roku Express. Help please

probably a screwy password. Can you create a new simpler one?

 

---A problem clearly stated is a problem half solved---.
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RokuDanny-R
Roku Employee
Roku Employee

Re: New mesh wifi router. I cannot connect my Roku Express. Help please

@tbuckhunter 

Thanks for the post.

I would recommend checking out our Support page for troubleshooting issues here: What should I do if I cannot connect to my home network or the internet?

Please answer the following questions so we can get a better understanding of what you are seeing:
- Have you ensured your router is broadcasting a 2.4GHz Wi-Fi network for the device to connect to? The Roku Express/Premiere is only compatible with wireless b/g/n networks on the 2.4 GHz spectrum. 
- Have you tried changing the wireless broadcast channel on the router to see if this will allow your device to connect? 
- Have you tried moving the device closer to your router to see if you can get connected? 
- How long have you been experiencing this problem?

If those things still aren't helping, feel free to send me a PM with your Roku account email address and the serial number of your Roku from Settings>System>About along with the answers to the above questions and I'll be able to assist you further from there.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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ms01453
Level 7

Re: New mesh wifi router. I cannot connect my Roku Express. Help please

I also have a new tri-band mesh router/2  Satellites. Neither of my Roku devices will connect to my wireless network. I have also tried enabling network ping and reset but still no success. All other devices in my home will connect. Nothing from Roku online support has helped. What do you do next?????????????

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