Forum Discussion

Jeferson23's avatar
Jeferson23
Channel Surfer
2 years ago
Solved

[SOLVED] How to Stop Roku from Auto Installing the `Live TV` App

I was not sure exactly where to post this as this is an update issue as well as channel issue. Just this week Roku has forced an auto install of the 'Live TV' application. I uninstall it, and it comes back. Every day.

How do I stop this?

I don't want your Live TV. It is in the 1st app spot and VERY annoying. If this keeps happening I will have to switch streaming devices and annoyance is disgusting. This is disgusting. Surely this is a bug.

Fixed
  • RokuAustin's avatar
    RokuAustin
    2 years ago

    Hi all!

    We identified why Live TV would sometimes come back after it had been deleted, and believe this is now resolved. The intended behavior is that a streamer can delete the channel, and it will not show up again on your home screen, allowing you to customize your preferences. 

    We found an issue during our multi-day rollout for some users who have multiple Roku devices on their account. If one device hadn't received the channel yet, but a user had deleted the channel from the first device and then the second device received the updated channel, the channel may install again over our multi-day rollout.

    All devices have now received the rollout so we do not anticipate this to be the case again, except in a few areas where you device may have been turned off or slow to update. If you see this again, please remove the channel from all of your devices, and restart, and that should solve the issue. 

    We're going to go ahead and mark this thread as solved and close. We appreciate all of the feedback here and will continue prioritizing features that allow you to customize the home screen to your streaming wants. Start up a new thread if you notice any other issues.

33 Replies

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  • Verta's avatar
    Verta
    Streaming Star
    2 years ago

    I have selected "Hide" for the new and unwanted "Live TV" tile but it WILL NOT GO AWAY. I am online, my channels work fine. I do not have the "Roku Channel" installed and I have restarted many, many times.

    How can I get help in reporting this error?

    I do not need a pinned tile for Live TV that I have to click past to get to the channels that I use. I want it hidden, I have set it to be hidden, what is wrong with your programmers, and why do they keep changing my home screen and adding garbage I did not ask for, do not need, do not want, and have told it to hide already?

    • Verta's avatar
      Verta
      Streaming Star
      2 years ago

      I have a 3280X Streaming Stick 4K and it is on software version 12.5.0 build 4178-CU.

      • renojim's avatar
        renojim
        Community Streaming Expert
        2 years ago

        Have you tried highlighting the tile on your Home Screen and pressing * on your remote and looking for a "Remove" option?

  • DrLang's avatar
    DrLang
    Reel Rookie
    2 years ago

    I will second this. I do not like live TV, I do not watch live TV, and I do not want live TV. I appreciate someone trying to offer this service, but I will switch to another streaming device if it is going to be forced on me like this.

    • Jeferson23's avatar
      Jeferson23
      Channel Surfer
      2 years ago

      Solidarity ✊.  The last time we posted about “continue watching” it actually made traction and that “feature” was removed. 

      My hopes is that people will see this and post their concerns and the project managers bring it to the table and the developers fix it. 

      • RokuArjiemar's avatar
        RokuArjiemar
        Retired Moderator
        2 years ago

        Hello Community users!

        Thank you for reaching out to us about your feedback. We're sure we will get your issue resolved positively.

        We would be more than happy to investigate further, but we will need further details. Can you please provide us with the following information?

        • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)

        Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.

        We look forward to working with you to help resolve this issue.

        Thanks,

        Arjiemar

  • mjgraf1's avatar
    mjgraf1
    Newbie
    2 years ago

    Ads (one is Coca Cola and the other for a Food Channel) are covering my channel squares on my Home Screen making it difficult to see and read what I am selecting. How can I hide them?

    • Strega2's avatar
      Strega2
      Roku Guru
      2 years ago

      Could you post a picture?  I've never seen this myself.  I suspect it might actually be your TV that is doing this.

       

      • Grailquest's avatar
        Grailquest
        Reel Rookie
        2 years ago

        It's not the TV's. It's the rokus and its annoying.

         

         

         

  • Bismarck318's avatar
    Bismarck318
    Roku Guru
    2 years ago

    Noted yesterday a new app block populated the #1 App called "Live TV", this appears to be redundant to the "Live TV on the Roku Channel" app.

    Any reason why this was added, is the other one going away? 

    • davidjazz's avatar
      davidjazz
      Roku Guru
      2 years ago

      Don't know why it was added, but I was able to delete it with the asterisk button.

      • Bismarck318's avatar
        Bismarck318
        Roku Guru
        2 years ago

        davidjazz Yeah, I know how to delete it (or the other), just wonder which one they intend to keep?   At one point months ago, I could not find the old app key the Roku Live TV App on the search. (then it magically appeared again).

         

  • JamiexDave's avatar
    JamiexDave
    Newbie
    2 years ago

    How do I move the Live TV Tile out of the first position on the Home Screen. I looked at it, it’s not something we would use very much, if at all. I having to now skip over it to get to the tiles I want. Every time I’m on the Home Screen it annoys me just a little bit more. It’s a reminder that Roku does not care what my preferences are. A reminder I get every single time I see it. It just makes one more reason to ditch Roku and get something else.

    • WDee's avatar
      WDee
      Channel Surfer
      2 years ago

      They also moved my Xbox and Playstation to a separate location.  All my favorites are in different places now.  Not happy with this arrogance on their part.  Next tv will be Google!

      • makaiguy's avatar
        makaiguy
        Community Streaming Expert
        2 years ago

        Highlight any tile in the channel grid, in this case the added Live TV tile.

        Press the * button on your remote to pop up a dialog listing the options available to you, including Remove app and Move app.

        Remove app is obvious.

        To Move the app, click on that option then move the app around in the grid with the direction pad.  Press OK to lock in the position.

    • RokuMary-F's avatar
      RokuMary-F
      Community Moderator
      2 years ago

      Hi JamiexDave ,

      Welcome to the Roku Community!

      Thank you for expressing concerns about the Roku Live TV channel taking up the first position on your Roku home screen.

      We want to find out more about it so that we can more effectively assist you. Please provide us with additional information:

      • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
      • Tracker ID when this issue occurs (when you see this issue occur, quickly press Home 5 times and Back 5 times.)
      • steps to reproduce the issue you are seeing
      • What are you seeing on screen? Can you provide a screenshot of the issue you are experiencing?

      We will be able to forward this information to the relevant Roku team so they can look into it more thoroughly once we receive it. Your feedback helps us continue to improve.


      Best regards,
      Mary