Issue Tracking Board

[1923Jerry]

Hi, I'm also having the same issue!

Bought a new Tablo 4 on Thursday, Roku Express 4K+ updated early Friday, Tablo won't play OTA channels.

Model 3941RW2 (on the device 3941X2)

Serial# X002200A5SPHR (S0HCK3D5SPHR)

Software: 14.0.4  build12218-E4

Current issue ID HR-401-583

[RokuArjiemar]

Hello! @1923Jerry,

Thank you for posting in the Roku Community!

We will forward it to the appropriate Roku team for further investigation. In the meantime, your patience and understanding are much appreciated.

Please feel free to let us know if you need any additional assistance!

Regards,
Arjiemar

[DVRinHouston]

Roku version 14 made my Tablo 4th Gen Quad completely unwatchable, and my AirTV Anywhere is now barely viewable with an excruciatingly painful viewing experience.  Mine is a Roku Express 4K+.

How can I go back to the latest rev of version 13?  I feel a little bit like being raped, that version 14 was deployed non-consensually (I would have waited a month or two) with no way to go back to a working version, unless someone tells me how.

One thing's for sure:  **bleep** must freeze over six times before I spend another penny on a Roku product.  Non-consensual software deployments (completely unrelated to security issues) are a form of customer rape.

[RokuJohnB]

Hi @DVRinHouston,

Thank you for your first post here in the Roku Community!

We want to investigate this issue you had with the Tablo TV channel further and gather additional details. Can you please provide the following information below?

• Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
• Tracker ID when this issue occurs (when you see this issue arise, press the Home button five times, followed by the Back button five times, and provide us with this ID)
• What troubleshooting steps have you taken so far?

We look forward to hearing from you and looking closely into this issue.

Thanks,
John

[Memolon1]

Hi here’s my issue report I hope you guys find the problem soon, please is been 4 days already 

[Memolon1]

And here’s my other Roku 

[Memolon1]

And I been playing with the audio settings and video comes on but no audio I hope that gives you a clue of where to check and fix , thank you!!!

[Memolon1]

I just purchased a Roku ultra the ultimate streaming player and as soon I conected it downloaded to the latest version 14.0 and everything is working perfect on Tablo recordings good, over the air channels good , so there is something on the app that doesn’t work in some devices, please!!! test Tablo app in all the devices that you have in your Lab to find the issue thank you!!!

[Tim100]

Today I did a manual update today (10/9/2023). My Roku did update and rebooted. It still has Ver 14.0.4 with build 12221. Tablo still not working! The last up date when Tablo stoped working was 10/4/2024 was Ver 14.0.4 but I did not record build number.

[Allen220]

I am stuck too. Antenna channels rolls back to the guide. Tablo told me it's Rokus problem. OK fix it.